I recently had to turn on the gas for our new house…I’ve not had gas service before.
Anyway, I pay bills electronically, so I had to enter my account number…twice.
This utility company has given me a 22-digit account number…base 36 yet (letters and numbers).
That’s 22 digits!
What in the world for?
A wild guess at the math indicates to me that with that many digits and just the numbers alone they have at least one-hundred million account numbers available for each and every man, woman, and child that is alive now or has ever lived on the entire planet in our recorded history!
Oh…and to top it all off…I have a seperate nine-digit “customer number” on that account as well…and I need both numbers AND my name and address to talk to them about anything meaningful.
Who designed this thing?